Cisco CRS-1 - Carrier Routing System Router Administration Manual page 141

Chapter 5 Provisioning Additional Subsystems
Field Name Description
Parameter The character used to delineate individual parameters in a multiple parameter
Separator variable.
Additional VRU (Check boxes.) Use to select the expanded call variables you want to use to pass
Call Information call-related information.
Step 3
Expanded Call Variable
Task ID
Media ID
Last Redirected Address
Arrival Type
Session Handled
VRU Script Name
Config Param
Click Update.
The configuration information is added to the system.
You are now ready to configure the Unified ICME VRU Scripts area of the Unified
ICME Configuration web page.
The table below describes the expanded call variables that are available on the
Unified ICME subsystem.
Description
Task ID that handles the current call.
Media ID that handles the current call.
Transient part ID of the call.
Arrival type of the call.
Boolean flag that the Unified ICME software or a Set Contact Info step with
a Handled flag step sets to indicate whether the session is handled.
Note Cisco CRS automatically sets the flag whenever a call is
connected to an agent.
Script name to run on the PreConnect feature.
Parameters for the VRU scripts on the PreConnect feature.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Provisioning the Unified ICME Subsystem
5-5