Creating Teams - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 4 Provisioning Cisco Unified CCX

Creating Teams

Step 1
Step 2
Step 3
Step 4
Fields / Buttons
Team Name
Primary Supervisor
Secondary Supervisors / Available
Supervisors
Assigned Resources / Resources
Assigned to Other Teams
Assigned CSQs / Available CSQs
Use the Teams area of the Unified CCX Configuration web page to create or
associate teams with various agents, CSQs, and supervisors.
Procedure
From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
On the Unified CCX Configuration navigation bar, click the Teams hyperlink.
The Teams summary web page opens.
Click the Add a new Team hyperlink.
The Team Configuration page appears.
Use this web page to specify the following:
Primary and secondary supervisors are Unified CM users configured as
Note
CRS supervisors. For more information, see
Supervisor" section on page
Description
Name for the team.
Primary supervisor for the team.
Use the arrow buttons to assign secondary supervisors to the
team.
Use the arrow buttons to assign or remove resources for the team.
Note
Use the arrow buttons to assign or remove CSQs for the team.
Note
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Creating, Modifying, and Deleting Teams
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You cannot remove resources from the default team.
You can remove CSQs from the default team.
"Creating a Team
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