Cisco CRS-1 - Carrier Routing System Router Administration Manual page 320

The Application Reporting User Interface
Note
Row Heading
CSQs
Logged-in Resources
Talking Resources
Ready Resources
Not Ready Resources
Total Contacts
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
11-20
Unified CCX reports contain information for calls that have been queued in one
or more CSQs. If a call is not queued (for example, the caller hangs up before
being queued), the reports do not display data for that call.
Cisco CRS reports retrieve the following statistics:
• Unified CCX statistics from the current Master node.
Non-Unified CCX statistics (that is, Unified IP IVR statistics) from all nodes
•
in the cluster.
To access the Overall Unified Contact Center Express Stats web page, select
Reports > Overall Unified Contact Center Express Stats from the Application
Reporting menu bar.
The table below describes the information provided on the Overall Unified
Contact Center Express Stats web page.
Description
Number of CSQs currently configured. If a CSQ is added or removed, this
statistic reflects that change.
Number of resources currently logged in.
Number of resources currently talking.
This number includes resources in Talking, Work, and Reserved
Note
states.
Number of resources currently ready.
Number of resources currently not ready.
Number of total Unified CCX contacts that have arrived since the statistics
were last reset. This includes contacts that are waiting, contacts connected
to a resource, and contacts that have disconnected.
If a resource transfers to or conferences with a route point, this value
increases.
Chapter 11 Reporting on Real-Time CRS Data