Cisco CRS-1 - Carrier Routing System Router Administration Manual page 406

Glossary
Application
In general, an application is a program that helps you accomplish a specific task;
for example, a word processing program, a spreadsheet program, or an FTP client.
Applications should be distinguished from system programs, which control the
computer and run applications, and utilities, which are small assistance programs.
In Cisco CRS, an application represents a configured combination of one or more
triggers, a script, and the values for any parameter in that script.
Application Engine
A group of Java beans that can be combined in many ways to create applications
such as Unified IP IVR. The Application Engine is the execution vehicle for all
CRS based applications including Unified CCX, Unified IP IVR, and Unified QM
scripts.
Architecture for Voice, Video and Integrated Data
See AVVID.
ASR
Automatic Speech Recognition. A technology that allows users of Unified IP IVR
systems to speak entries rather than enter numbers on a keypad.
Automatic Call Distribution
See ACD.
Automatic Speech Recognition
See ASR.
AVVID
Architecture for Voice, Video,
and Integrated Data. The foundation of the Cisco
converged enterprise communication network.
Call control group
Allows you to control how the Cisco CRS system uses CTI ports.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
GL-2