Cisco CRS-1 - Carrier Routing System Router Administration Manual page 21

Preface
Part 2 contains the following chapters:
Chapter
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Title
Managing the Cisco CRS
System
Managing the Cisco CRS
Datastores
Provisioning Telephony
and Media
Provisioning Cisco
Unified CCX
Provisioning Additional
Subsystems
Configuring Cisco
Applications
Managing Prompts,
Grammars, Documents,
and Custom Files
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Description
Describes how to configure, control,
and monitor CRS component
activities and information in a
CRS Cluster.
Describes how to manage and
monitor agent, historical, repository,
and configuration data n a
CRS Cluster.
Introduces the CRS telephony and
media subsystems and describes how
to provision the JTAPI (Java
Telephony Application Programming
Interface), CMT (Cisco Media
Termination), .MRCP ASR
(Automated Speech Recognition),
and MRCP TTS (Text-To-Speech)
subsystems.
Describes how to provision Cisco
Unified CallManager (Unified CM)
and the Unified CCX subsystem.
Describes how to provision the Cisco
Intelligent Contact Management
Enterprise (Unified ICME), HTTP,
Database, and eMail subsystems.
Describes how to configure
Cisco Busy applications,
Cisco Ring-No-Answer applications,
Cisco ICME post-routing and
translation-routing applications and
how to manage script files.
Describes how to manage prompt,
grammar, and document files.
Organization
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