The Contacts Menu Option - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 11 Reporting on Real-Time CRS Data
Column Heading
ID
Parent ID
Node ID
Server IP Address
Script
Start Time
Duration

The Contacts Menu Option

Column Heading
ID
Type
Impl ID
Node ID
Start Time
Duration
Handled
The table below describes the information provided on the Engine Tasks web
page.
Description
Unique identifier of the engine task.
If the engine task is the main task running the application and the parent ID is
empty, its identifier will match the Application Task Identifier.
Unique identifier for the parent of the engine task (if any).
Unique identifier for a server in the cluster.
IP Address identifying the server in the cluster.
Name of the script that is running the task (if running a Cisco CRS script).
Time that the task started.
Length of time the task has been active.
Use the Contacts web page to view information for all the active contacts for all
servers across clusters.
To access the Contacts web page, select Reports > Contacts from the Application
Reporting menu bar.
The table below describes the information provided on the Contacts web page.
Description
Unique identifier representing a contact.
Type of contact: CallContact, EmailContact, or HttpContact.
Unique identifier provided by the particular type of contact. For example, for a
call contact, this identifier would represent the Unified CM global call ID.
Unique identifier for a server in the cluster.
Time stamp when the contact was created.
Length of time that the contact has been active.
If True, the contact has been handled; if False, the contact has not been handled.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Application Reporting User Interface
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