Cisco CRS-1 - Carrier Routing System Router Administration Manual page 103
Customer response solutions release 4.1(1)
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Also See for CRS-1 - Carrier Routing System Router:
- Getting started manual (289 pages) ,
- Troubleshooting manual (264 pages) ,
- Migration manual (250 pages)
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Chapter 4
Provisioning Cisco Unified CCX
Assigning Unified CM Users as Unified CCX Agents
Warning
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
•
Do not configure the same Unified CCX extension in more than one device
or device profile. (Configuring an Unified CCX extension in one device or
device profile is supported.)
To determine a list of Unified CCX agent devices supported by the Cisco Agent
Desktop, refer to the Cisco CRS Software and Hardware Compatibility Guide:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf.
Do not configure Unified CM users using administrator/ciscocisco as the user
name/password combination when logging into the CRS Administrator. Doing
so may restrict the Unified CM when shared across multiple Cisco CRS servers.
To configure Unified CM users as Unified CCX agents, complete the following
steps.
Procedure
Connect to the Unified CM Administration web interface.
For information about connecting to the Unified CM Administration web
interface, see
Invoking Unified CM Administration, page
The Unified CMAdministration web page appears.
From the Unified CM Administration menu bar, choose User > Add a New User.
The Add a New User area of the User Information web page appears
Click the Back to User List hyperlink in the upper right corner.
The Find and List Users area of the User Information web page appears.
Under the Last Name column heading, click the user for which you want to enable
the Unified CCX extension.
The User Information web page appears and displays this user's information.
On the User Information navigation bar, click the Device Association hyperlink.
The Associate Devices area of the User Information web page appears.
Limit the list of available devices by entering the search criteria in the Available
Device List Filters section, if desired, and click Select Devices.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Configuring Unified CM for Unified CCX
4-8.
4-11
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