Chapter 11
Reporting on Real-Time CRS Data
Setting Report Appearance
Note
The Application Reporting User Interface
You can select from three report appearances:
•
Windows, which displays reports in colors based on your Windows settings
Motif, which displays reports in purple and menu items in brown
•
•
Metal, which displays reports in grey and menu items in black
To set the report appearance, choose Settings from the Application Reporting
menu bar and click the appearance that you want.
For more information, see
When you choose Tools > Real-time Reporting from the CRS Administration
menu, the Application Reporting tool opens a web page in a new window.
The Application Reporting tool menu bar contains the following options:
Report—Choose this option to display a list of the available top-level reports
•
(see
The Report Menu, page
Tools—Choose this option to reset all the statistics and refresh connections
•
(see
The Tools Menu, page
Settings—Choose this option to set the look and feel of the Real-time
•
Reporting client, set the polling (refresh) interval times, and set the amount
of times the server will attempt to reconnect (see
page
11-25).
Help—Choose this option to display system information and to access
•
Cisco CRS online help
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
"The Settings Menu" section on page
11-8).
11-24).
(The Settings Menu, page
Setting Report Appearance
11-27.
The Views Menu,
11-27).
11-7