Cisco CRS-1 - Carrier Routing System Router Administration Manual page 253

Chapter 8 Managing the Cisco CRS System
Field
Additional Tasks
1
RTP Start Port
Agent State after Ring No
Answer
RmCm TCP Port
Heartbeat UDP Port
Description
This field gives you control over the creation of additional threads that
the CRS server internally initializes based on the number of licensed
Unified IP IVR ports.
Default: 0
RTP port number, which is used to send and receive media packets over
the IP network.
Default: 16384
If your system is co-located with Unified CM, this parameter
Note
must be set to 32256. Changing the default parameter value
results in some calls being aborted by the system in an
unspecified manner.
Radio button determining how agent state should be set after a "Ring No
Answer" event. The choices are:
Ready. If an agent does not answer a call, the Agent State is set to
•
Ready.
Not Ready (default). If an agent does not answer a call, the Agent
•
State is set to Not Ready.
TCP port number on which the CTI server component of RmCm
subsystem opens the server socket and lists to the clients. All CTI server
clients, such as Cisco Agent Desktop, Unified ICME server, Sync server,
IP Phone Agent server, use this port number.
Default: 42027
UDP port used to send UDP packets (heartbeats) between all cluster
nodes. An undetectable heartbeat indicates that a node is not running.
Set this port to a unique value between 1 and 65635. (This setting should
not conflict with other UDP ports on the node.)
If you change this value, all CVD on all cluster nodes must be restarted.
Default: 996
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Managing System Parameters
8-33