Unified Icme Configuration; Adding An Unified Icme Vru Script - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 15 The Subsystems Menu

Unified ICME Configuration

Adding an Unified ICME VRU Script

This section contains the following topics:
Unified ICME Configuration, page 15-15
•
Adding an Unified ICME VRU Script, page 15-15
•
Use the General area of the Unified ICME Configuration page to add or modify
Unified ICME configuration parameters.
To configure the Unified ICME subsystem, select Subsystems > ICM from the
CRS Administration menu bar to access the Unified ICME Configuration web
page.
(The General area automatically opens in the Unified ICME Configuration web
page when you first choose the Unified ICME menu option from the Subsystems
menu.)
Related Topic
Provisioning the Unified ICME Subsystem, page 5-3
Configuring General Unified ICME Information, page 5-4
Unified ICME uses Unified ICME Voice Response Unit (VRU) scripts to handle
interactions with contacts. These scripts are loaded as applications on the
CRS Engine.
Click the Unified ICME VRU Scripts hyperlink on the navigation bar of the
Unified ICME Configuration web page to access the Unified ICME VRU Scripts
Configuration web page opens.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Unified ICME Menu Option
15-15