Cisco CRS-1 - Carrier Routing System Router Administration Manual page 117

Chapter 4 Provisioning Cisco Unified CCX
For an example of using skill order and weight to determine agent competency
Note
level, see
on page
The maximum number of CSQs in the system depends on the type of server on
which the engine is running. For example, in Cisco CRS Release 4.x, the
following numbers apply:
•
•
For more information, see the Unified CCX Data Sheets at
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_literature.html.
Each agent can belong to up to 25 CSQs. To ensure that agents are not assigned
to more than 25 CSQs, click the Resources hyperlink in the RmCm Configuration
web page, and select the Open Resources Summary Report hyperlink. The
report opens, listing each agent and the number of CSQs to which the agent
belongs. If the agent belongs to more than 25 CSQs, modify the CSQ's resource
pool or modify the skills to which the agent is assigned.
With the Unified CCXStandard package, each agent can be assigned to only one
Note
CSQ.
This section describes the following procedures:
•
•
•
•
"Resource Pool Selection Criteria: Between Skills and Groups" section
4-32.
MCS-7845 (or equivalent platform): 150 CSQs
All other platforms: 25 CSQs
Creating a CSQ, page 4-26
Modifying an Existing CSQ, page 4-31
Deleting a CSQ, page 4-31
Resource Pool Selection Criteria: Between Skills and Groups, page 4-32
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Creating, Modifying, and Deleting CSQs
4-25