The Database Menu Option
Add a New Unified ICME VRU Script
The Database Menu Option
Note
Database Subsystem Configuration
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
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To modify a VRU script, click any hyperlink within the VRU Script's summary
table entry; the VRU Script Configuration page opens.
To add a new VRU script, click the Add a New VRU script hyperlink.
To add a new VRU Script, click the Add New VRU Script hyperlink on the VRU
Script's summary web page to access the Unified ICME VRU Scripts
Configuration web page.
Related Topic
Configuring Unified ICME VRU Scripts, page 5-6
The Cisco CRS system uses the Database subsystem of the CRS Engine to
communicate with database servers, in order to obtain information to relay to
callers or to make application decisions. The Database subsystem enables the
CRS applications to obtain information from data sources, which are databases
configured to communicate with the CRS system.
The Database subsystem does not support database views, nor can this Database
subsystem execute store procedures.
Use the Enterprise Database Subsystem Configuration web pages to display
existing data sources, modify or delete existing data sources, or to add a new data
source.
Choose Subsystems > Database from the CRS Administration menu bar to
access the Enterprise Database Subsystem Configuration summary web page.
Chapter 15
The Subsystems Menu