The Tools Menu
The Tools menu of the Cisco CRS Administration web interface provides access
to system tools you can use to perform a variety of administrative tasks.
The Tools menu contains the following menu options:
Alarm Definition—to use the alarm catalog to find information about an
•
alarm message name (see
Plug-ins—to download plug-ins that you can use to enhance the CRS Engine
•
(see
The Plug-ins Menu Option, page
Real-time Reporting—to generate reports that provide detailed information
•
about the status of your CRS system (see
Option, page
16-3).
Real-time Snapshot Config—to configure the CRS database connection to a
•
wallboard display (see
page
16-3).
Historical Reporting—to perform Historical Reporting tasks, including
•
configuring the database server, synchronizing data, configuring users,
installing client software, and purging your database (see
Reporting Menu Option, page
User Management—to assign access levels to administrators and
•
supervisors (see
The User Management Menu Option, page
Troubleshooting Tips—to search the troubleshooting database for
•
suggestions on how to solve problems that may arise in the performance of
your CRS system (see
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
C H A P T E R
The Alarm Definition Menu Option, page
16-2).
The Real-time Reporting Menu
The Real-time Snapshot Config Menu Option,
16-6).
The Troubleshooting Tips Menu Option, page
16
16-2).
The Historical
16-9).
16-12).
16-1