Chapter 14
The Applications Menu
Grammar Management
Click on the required folder (if it already exists) to see the following hyperlinks:
Create New Folder—Click this hyperlink to create a new subfolder under the
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selected folder.
Rename Folder—Click this hyperlink to rename the required subfolder
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within the selected folder. Alternately, click the Rename icon under the
Actions column.
Delete Folder—Click this hyperlink to delete a specific subfolder within the
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selected folder. Alternately, click the Delete icon under the Actions column.
Upload New Prompts—Click this hyperlink to upload a new prompt or zip
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file so its contents (the *.aef files) can be unzipped and uploaded to the
repository.
Related Topics
Managing Prompt Files, page 7-2
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Managing Languages, page 7-7
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Recording and Uploading Prompt Files, page 7-11
Managing Custom Files, page 7-15
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Refreshing Scripts, page 6-29
Several system-level grammar files are loaded during Cisco CRS installation.
However, any file you create needs to be made available to the CRS Engine before
a CRS application can use them. This is done through the CRS cluster's
Repository datastore, where the grammar files are created, stored, and updated.
To access the Grammar Management page, select Application > Grammar
Management.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Grammar Management
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