Direct Message Center Call; Indirect Message Center Call - Nortel Meridian Meridian 1 Feature Description And Administration

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Direct Message Center call

Indirect Message Center call

553-2901-301 Standard 9.00 January 2002
MCDN End to End Transparency
For NACD feature operation, see Network ACD: Description and Operation
(553-3671-120).
1 User A dials their MC DN or presses their MWK key.
2 The MC rings. For ACD sets, the MCK lamp state shows the MC user's
message indication state: lit if there is no message; slow flash if a
message is waiting; fast flash if there is bad data; dark if message waiting
indication class of service is denied.
3 The MC operator answers the call. For DN sets, the MCK lamp state
reflects MC user's message indication state.
4 User B is connected to MC and is given their message by the MC
operator.
5 The MC operator presses MCK key (if MCK lamp is flashing) to turn off
message waiting indication at station B. The MCK lamp changes to dark.
6 User A disconnects from the MC.
1 User A calls User B.
2 User B has calls redirected to the MC (Call Forward all Calls or No
Answer).
3 Call is presented to the MC; MC rings; MC operator answers the call.
4 If QSIG Diversion is configured, the MIK lamp has the lamp state that
reflects the MC user's message indication state: lit if there is no message;
flash if a message is waiting; fast flash if there is bad data; dark if
message waiting indication class of service is denied.User A is connected
to MC and leaves a message.
5 If QSIG diversion is not configured, the MC operator activates the
Message Waiting indication in the following sequence:
— MC operator puts the call On Hold, presses the MIK key and MIK
lamp lights.
— MC operator dials User B's DN. The MIK lamp changes to the lamp
state that reflects the MC user's message indication state.