Nortel Meridian Meridian 1 Feature Description And Administration page 1551

Remote Virtual Queuing Page 1551 of 1814
When utilizing RVQCM, do not call forward the calling telephone when
awaiting callback. If the telephone is forwarded, it is possible that the TIE
trunk will not be released at the end of the call.
Feature interactions
Drop Back Busy
Drop Back Busy (DBB) and Remote Virtual Queuing (RVQ) are both
packaged under the Originating Routing Control/Remote Virtual Queuing
(ORC-RVQ) package 192. If RVQ and DBB are both configured, DBB will
take precedence over RVQ. If the user wishes to activate RVQ, DBB must be
disabled for a route entry in response to the IDBB prompt. If the user wishes
to activate DBB, it must be enabled by entering DBI or DBA. Refer to the
"Feature administration" section for more information.
Coordinated Call Back Queuing
CCBQ and RVQ can both be enabled on a single machine.
Call Back Queuing to a Conventional Main
CBQCM and RVQ can both be enabled on a single machine.
Call Page Network Wide
RVQ is supported for an incoming call to a Paging trunk when all the trunk
members of the dialed Paging route are busy.
Direct Inward System Access
DISA DNs are not supported by RVQ.
ISDN QSIG Basic Call
Remote Virtual Queuing (RVQ) does not operate on the QSIG interface. The
existing RVQ operation on unsupported interface applies on the QSIG
interface.
Make Set Busy
RVQ can be originated by, and terminated on, an ACD DN in Make Set Busy
Mode.
Network ACD
If a target agent is available on a Remote node, RVQ cannot be activated if
the busy trunk is found on its way to the target node.
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