Nortel Meridian Meridian 1 Feature Description And Administration page 1428

Page 1428 of 1814
553-2901-301 Standard 9.00 January 2002
Network Break-in and Force Disconnect
An ACD telephone goes in Not Ready (NRD) state when it invokes the
Network Break-in and Forced Disconnect feature by pressing the Priority
Network Override (PONW) or Force Disconnect (FDIS) key.
The ACD telephone is removed from the idle agent's queue and is then no
longer serving the queue. After the call is released, the telephone remains in
the NRD state. You have to manually remove the telephone from the NRD
state by pressing the NRD key again. If the telephone does not have an NRD
key, you have to press the ACD key to log into the telephone.
A conference is set up if:
• Supervisor Disconnects: Agent and the Customer are in a call.
• Agent Disconnects: Supervisor and Customer are in a call.
• Customer Disconnects: Supervisor and Agent are in a call.
A post-dial operation for the Network Break-in and Forced Disconnect on an
ACD agent is not allowed.
An FDIS operation on an ACD agent is not allowed.
A speech path is always established as a two-way speech path.
Call Detail Recording
The Network Break-in and Force Disconnect feature does not affect Call
Detail Recording (CDR) records. On the CDR records, Network Break-in is
treated as a normal conference and Force Disconnect is treated as normal call
clearing.
Call Forward
Call Waiting
Camp on
Hunt
Post-dial operations do not override the Call Forward, Call Waiting, Camp
on, or Hunt features configured on the wanted party's telephone.
Pre-dial operations override the Call Forward, Call Waiting, Camp on, and
Hunt features configured on the wanted party's telephone.