Nortel Meridian Meridian 1 Feature Description And Administration page 1292

Page 1292 of 1814
Operating parameters
Feature interactions
Feature packaging
553-2901-301 Standard 9.00 January 2002
Network ACD
ACD-MAX supports the NACD feature. Three new reports and three
additional management displays are provided to allow customers to
determine call traffic patterns and service levels throughout the network.
Centralization of this information will be provided with the introduction of
the Network Administration Center. Network Administration Center requires
an ACD-MAX in each network location and provides reports and displays on
the entire NACD environment.
For correct display on ACD-MAX, NACD supports only a UDP numbering
plan. CDP will be supported at a later date. It is important to note that the
system regular users can operate using one dialing plan (i.e. CDP or UDP)
while the NACD operates using another numbering scheme (i.e. UDP with
location codes).
Option 11C systems only support Meridian ACD-MAX.
This feature is currently incompatible with the similar Network ACD feature
on the SL-100.
NACD is not supported on Package D, PDP 11 - Generic 9000 software.
There are no feature interactions associated with this feature.
This feature requires Network Automatic Call Distribution (NACD) package
207. The following packages are also required:
• Basic Routing (BRTE) package 14;
• Digit Display (DDSP) package 19;
• Basic Queuing (BQUE) package 28;
• Network Class Of Service (NCOS) package 32;
• Network Signaling (NSIG) package 37;
• Basic Automatic Call Distribution (BACD) package 40;
• Automatic Call Distribution, Package B (ACDB) package 41;