Crosstab - Dnis Statistics - Nortel Express Call Center User Manual

Product release 4.2

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Table of Contents

Standard reports

Crosstab - DNIS Statistics

The Crosstab - DNIS Statistics report provides you with an at-a-glance view of

DNIS performance (calls offered, calls answered, and calls abandoned) for

several days. You can use this report to compare DNIS performance for the same

reporting period on different days.

Collection frequency

icross_DNIS.rpt

Standard 2.0

Symposium Express Call Center

Symposium express call center