Nortel Express Call Center User Manual page 631

March 2005
RouteStat fields
448
SkillsetStat views
TrunkStat views
462
Sites box
83
size of database
451
skills required
18
skillset assignments
243
Skillset By Application report
Skillset field
AgentBySkillset views
HistoricalStatCollection view
Skillset view
549
SkillsetStat views
Skillset Performance report
Skillset Properties report
skillset real-time display
–
skillset reports
159 161
–
skillset statistics
453
–
by agent
381 386
linkages
459
–
Skillset view
547 549
SkillsetAbandon field
SkillsetAbandonAftThreshold field
SkillsetAbandonDelay field
SkillsetByAgent field
SkillsetByAgent view
SkillsetByAssignment view
SkillsetID field
AgentBySkillset Stat views
ScheduledSkillsetAssignment view
Skillset view
549
SkillsetByAgent view
SkillsetByAssignment view
SkillsetStat views
SkillsetName field
ScheduledSkillsetAssignment view
SkillsetByAssignment view
skillsets
agents assigned to
–
assignments
552 554
,
delays at
412 418
in service
454
naming
105
–
properties
547 549
reports, configuration
statistics by agent
Reports and Displays Guide
457
,
337 339
384
511
457
–
340 342
282
–
348 350
, –
333 342
459
457
458
457
511
–
550 551
, –
483 552 554
384
536
550
553
458
536
553
–
550 551
282
–
381 386
threshold classes
555
SkillsetStat views
453
SkillsetState field
HistoricalStatCollection view
ScheduledSkillsetAssignment view
SkillsetByAgent view
SkillsetByAssignment view
SkillsetThresholdTemplate view
sorting real-time displays
Source field
472
Specify full path and report name box
Specify the full path and file name box
SQL-compliant applications
creating reports in
,
standard reports
22 23
,
location of
25 30
printing
94
skills needed to use
,
Start box
35 78
Start date and time box
starting Report Listener
state timers, agent
387
statistics
agent by application
agent by skillset
381
agent login and logout
agent performance
–
application
408 421
–
call-by-call
470 478
–
CDN
423 426
–
DNIS
427 433
–
IVR
439 444
–
IVR port
296 298
IVR port login and logout
–
IVR queue
299 301
–
music route
444 446
–
RAN route
444 446
–
route
447 450
–
skillset
453 459
–
trunk
460 463
when cumulated
361
Status field
CDN view
501
IVRPort view
518
IVRQueue view
520
Route view
531
–
556
–
459
511
536
550
553
,
483 555
123
67
39
42
–
64 65
,
125
17
, ,
36 79 96
–
84 85
–
376 380
–
386
–
467 469
–
387 407
, –
434 438
–
479 480
Index
–
556
,
81
631