Overview - Nortel Express Call Center User Manual

Standard reports

Overview

Introduction
Symposium Express Call Center provides two types of standard reports:
historical reports and the configuration report.
Historical reports
Historical reports provide information related to the statistics, activities, and
performance of the call center. These reports are organized according to the type
of statistics they report.
Most historical reports are available in interval (15-minute), daily, weekly, and
monthly collection frequencies.
The configuration report
The configuration report contains information about how your system is
configured. You can use this report as a reference when you are planning or
making changes to your system.
Database views
The descriptions of the reports indicate the database view that provides data for
the report. You can use this information to help you create your own reports.
In many cases, the database view is available in a number of collection
frequencies. For example, there are daily, weekly, monthly, and interval versions
of the ActivityCodeStat view. Each view name has a prefix that identifies its
frequency:
dActivityCodeStat is the daily view.
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wActivityCodeStat is the weekly view.
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mActivityCodeStat is the monthly view.
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iActivityCodeStat is the interval view.
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Standard 2.0
Symposium Express Call Center