Agent Properties - Nortel Express Call Center User Manual

March 2005

Agent Properties

Description
The Agent Properties report presents agent information in the following
categories:
general information—including threshold class name, department, and title
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agent call presentation information—including call presentation options
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defined for the agent's call presentation class
phoneset information—including port information for the phoneset at
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which the agent is logged on, and the agent's personal or directory number
supervisor information—which lists the agent's supervisors
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Where properties are defined
Agent properties are defined on the User Properties property sheet for each
agent.
Views
Agent
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SupervisorAgentAssignment
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Template
config5.rpt
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Filters
agent logon ID
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agent name
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Reports and Displays Guide
Standard reports
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