Crosstab - Application Performance - Nortel Express Call Center User Manual

Standard reports

Crosstab - Application Performance

Description
The Crosstab - Application Performance report provides you with an at-a-glance
view of application performance (calls answered, calls abandoned, and calls
offered) for several days. You can use this report to compare application
performance for the same reporting period on different days.
Views
iApplicationStat
!
Collection frequency
interval
!
Templates
icross_Application.rpt
!
Filter
application name
!
Statistics
Report field
Offered
Answered
Abandoned
226
View field/Formula
CallsOffered
CallsAnswered
CallsAbandoned
Standard 2.0
Symposium Express Call Center