Configuration Report - Nortel Express Call Center User Manual

Standard reports

Configuration report

Description
The Configuration report provides the following information:
supervisor properties
!
agent properties
!
skillset properties
!
CDN properties
!
route properties
!
IVR queue and port properties
!
You access the configuration report by clicking Print in the Administration
window.
View
This report uses the Agent, CDN, IVRPort, IVRQueue, Route, Skillset,
SkillsetByAgent, Supervisor, SupervisorAgentAssignment views.
Template
This report uses the gccfg.rpt template.
Supervisor properties
This section of the report contains the following fields:
Report field
PC Login Name
Personal Directory Number
(DN)
Department
230
View field/Formula
Supervisor.PCLoginName
Supervisor.PersonalDN
Supervisor.Department
Standard 2.0
Symposium Express Call Center