Section D: Configuration Reports - Nortel Express Call Center User Manual

March 2005

Section D: Configuration reports

In this section
Configuration report
Activity Code Properties
Agent By Supervisor Properties
Agent Properties
Agent Skillset Properties
Application Script Properties
Application Template Properties
CDN Properties
Database View Definitions
DNIS Properties
Formula Properties
Historical and Real Time Statistics Properties
IVR Queue and Port Properties
Logged In Agent Position ID
Real Time Template Properties
Route Properties
Script Variable By Script
Script Variable Properties
Skillset Properties
Supervisor Properties
Telephone Display Properties
User Access Privilege
Reports and Displays Guide
Standard reports
230
235
237
239
243
246
248
250
253
256
259
261
266
269
271
274
277
279
282
285
288
290
229