Nortel Express Call Center User Manual page 231

March 2005
Report field
Title
Comment
Agents Assigned
Agent properties
This section of the report contains the following fields:
Report field
Department
Title
Comment
Call Force Option
Call Force Timer Delay
Reserve for Network Call
Return to Queue on No Answer Agent.ReturnToQueueOnNoAnswer
Return to Queue Wait Interval Agent.ReturnToQueueWaitInterval
Make Phoneset
DN On Hold
Union Break Timer
Telset Login ID
Personal DN
Reports and Displays Guide
View field/Formula
Supervisor.Title
Supervisor.Comment
SupervisorAgentAssignment.AgentGivenName
SupervisorAgentAssignment.AgentSurName,
SupervisorAgentAssignment.AgentTelsetLoginID
View field/Formula
Agent.Department
Agent.Title
Agent.Comment
Agent.CallForceOption
Agent.CallForceDelayTimer
Agent.ReservedForCall
Agent.ReturnToQueueMode
Agent.AlternateCallAnswer
Agent.UnionBreakTimer
Agent.TelsetLoginID
Agent.PersonalDN
Standard reports
231