Section B: Creating User-Created Reports - Nortel Express Call Center User Manual

March 2005

Section B: Creating user-created reports

In this section
Overview of user-created reports
Running the Database View Definitions report
Defining a connection to the server
Creating a new report in Crystal Reports
Using database aliases in Crystal Reports
Creating a new report in another application
Importing a report created in Crystal Reports
Adding customized formulas in Crystal Reports
Reports and Displays Guide
Working with reports
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