Historicalstatcollection View - Nortel Express Call Center User Manual

March 2005

HistoricalStatCollection view

Introduction
The HistoricalStatCollection view lists all of the data types Symposium Express
Call Center can collect and, for each one, indicates whether it is selected.
Field descriptions
ActivityCode
Description:
be collected.
char
Type:
Length:
AgentByApplication
Description:
group will be collected.
char
Type:
Length:
AgentLogin
Description:
group will be collected.
char
Type:
Length:
AgentPerformance
Description:
will be collected.
char
Type:
Length:
Reports and Displays Guide
Shows whether statistics in the activity code statistics group will
1
Shows whether statistics in the agent by application statistics
1
Shows whether statistics in the agent logon and logoff statistics
1
Shows whether statistics in the agent performance statistics group
1
Data dictionary
509