Agent Average Calls Per Hour, Top 5 - Nortel Express Call Center User Manual

Standard reports

Agent Average Calls per Hour, Top 5

Description
The Agent Average Calls per Hour, Top 5 report shows summarized
performance information for the five agents who answered the most Symposium
Express Call Center, ACD, and NACD calls. It provides details on calls
answered, average talk time, and average not ready time.
Views
AgentPerformanceStat
!
Collection frequency
daily
!
weekly
!
monthly
!
Templates
dm-agt10.rpt
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wm-agt10.rpt
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mm-agt10.rpt
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Filters
agent logon ID
!
agent name
!
Field descriptions
The fields in this report are identical to those in the Agent Average Calls per
Hour report (see page 148), except that they are for the five agents who
answered the highest number of Symposium Express Call Center calls.
152
Standard 2.0
Symposium Express Call Center