Ivr Port Statistics - Nortel Express Call Center User Manual

Standard reports

IVR Port Statistics

Description
The IVR Port Statistics report shows summarized statistical information
grouped by IVR port. The report provides detailed information about specific
IVR ports used within the call center. For each port specified, the report shows
the total number of calls answered, conferenced, and transferred.
The IVR Port Statistics report also indicates the amount of time the port was
available to take calls and how much time was spent waiting to receive calls.
The report helps you determine whether a specific port may be causing poor
performance within an IVR queue.
Views
IVRPortStat
!
Collection frequency
interval
!
daily
!
weekly
!
monthly
!
Templates
im-res4.rpt
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dm-res4.rpt
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wm-res4.rpt
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mm-res4.rpt
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Filters
IVR Port ID
!
IVR Port Name
!
296
Standard 2.0
Symposium Express Call Center