Crosstab - Trunk Performance - Nortel Express Call Center User Manual

Standard reports

Crosstab - Trunk Performance

Description
The Crosstab - Trunk Performance report provides you with an at-a-glance view
of trunk performance (calls offered, answered, and abandoned) for several days.
You can use this report to compare trunk performance for the same reporting
period on different days.
Views
iTrunkStat
!
Collection frequency
interval
!
Templates
icross_trunk.rpt
!
Filter
trunk ID
!
316
Standard 2.0
Symposium Express Call Center