Agent Performance By Supervisor - Nortel Express Call Center User Manual

Product release 4.2

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Table of Contents

Standard reports

Agent Performance By Supervisor

The Agent Performance By Supervisor report shows summarized agent

performance information grouped by assigned supervisor. The report shows call

totals, the amount of time agents spent in different states, and time averages.

This report uses the AgentPerformanceStat views.

Collection frequency

You can collect Agent Performance By Supervisor report information with the

following frequencies:

This report uses the following templates:

Standard 2.0

Symposium Express Call Center

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