Standard Reports - Nortel Express Call Center User Manual

C h a p t e r 5

Standard reports

In this chapter
Overview
Section A: Activity code reports
Section B: Agent reports
Section C: Application reports
Section D: Configuration reports
Section E: IVR reports
Section F: Resource reports
Section G: Skillset reports
Reports and Displays Guide
126
133
147
203
229
293
303
333
125