Agent Real-Time Display - Nortel Express Call Center User Manual

March 2005

Agent real-time display

Description
This display allows you to monitor the current state of your agents.
Field descriptions
Agent real-time displays contain the following columns:
Agent First Name
Description:
Last Name
Description:
Agent ID
Description:
Position ID
Description:
Suprvsr 1st Name
Description:
Suprvsr Last Name
Description:
Answered Skillset
Description:
In Calls Status
Description:
Values:
Active
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Break
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Reports and Displays Guide
The agent's first or given name.
The agent's last or surname.
The numeric ID the agent uses to log on to the phoneset.
The position ID at which the agent is logged on.
The first, or given, name of the agent's supervisor.
The last, or family, name of the agent's supervisor.
The skillset for which this agent is currently answering a call.
The agent's status on his or her Incalls key.
Real-time displays
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