Usertemplate View - Nortel Express Call Center User Manual

March 2005

UserTemplate view

Introduction
The UserTemplate view lists the agent call presentation classes and their
properties.
Field descriptions
AlternateCallAnswer
Description:
incoming call. This option is defined for the call presentation class to which the
agent belongs.
char
Type:
Length:
CallForceOption
Description:
presentation class to which this agent belongs.
char
Type:
Length:
CallForceDelayTimer
Description:
agent. This option is defined for the call presentation class to which the agent
belongs.
int
Type:
Length:
ReturnToQueueMode
Description:
queue.
varchar
Type:
Length:
Reports and Displays Guide
Shows whether the agent can put a DN call on hold to answer an
1
Shows whether the call force option is enabled for the call
1
The time that elapses before a call is automatically presented to an
4
The mode of the agent's phoneset after returning a call to the
80
Data dictionary
569