Route Performance - Nortel Express Call Center User Manual

Standard reports

Route Performance

Description
The Route Performance report shows summarized performance information
grouped by route. It describes the performance of the route as a whole, in
contrast to the Trunk Performance report, which tracks and displays individual
trunk performance.
The Route Performance report indicates how often and how long all trunks
within the route were busy.
Route
A route is a group of trunks with similar characteristics.
Example
A call center may direct two routes to each of its call center skillsets, depending
on the demographics of a particular customer area. Each route is configured with
multiple trunks.
View
This report uses the RouteStat views.
Collection frequency
You can collect Route Performance report information with the following
frequencies:
interval
!
daily
!
weekly
!
monthly
!
326
Standard 2.0
Symposium Express Call Center