Eivrportloginstat View - Nortel Express Call Center User Manual

March 2005

eIVRPortLoginStat view

Introduction
Interactive Voice Response (IVR) port—or voice port—logon and logoff
statistics provide detailed information on how an IVR port's time is distributed
while in service and out of service.
Requirements
Define IVR ports on Symposium Express Call Center.
!
Configure the server to collect IVR port statistics.
!
Note: Statistics are collected for all IVR ports; you cannot configure the
system to collect statistics for selected ports.
Database view
eIVRPortLoginStat
!
Field descriptions
Event Type
A unique identifier for an IVR port event.
Valid values:
login (LI)
!
logout (LO)
!
char
Type:
Length:
Reports and Displays Guide
2
Data dictionary
479