Types Of Calls - Nortel Express Call Center User Manual

March 2005
Field type
int
smalldatetime
smallint
tinyint
varchar
Resource usage
When you generate reports or export data from the database, you use system
resources, including server CPU and LAN bandwidth. To calculate resource
requirements for a specific application, refer to the Planning, Installation, and
and Administration Guide.
Note: If you are generating large reports or exporting large amounts of data, do
so at off-peak times.

Types of calls

The following call types are referred to in the descriptions of statistics fields:
Symposium Express Call Center calls
Calls that arrive at Symposium Express Call Center on a CDN and are presented
to the Incalls key of a phoneset that is acquired by Symposium Express Call
Center.
ACD calls
Calls to an Automatic Call Distribution Directory Number (ACD-DN) that are
presented to a phoneset acquired by Symposium Express Call Center. ACD calls
are distributed to agents in an ACD group based on the routing table defined on
the switch.
Reports and Displays Guide
Description Value range
integer -2 147 483 648 to
2 147 483 647
time stamp Jan 1, 1900 to June 6,
2079
small integer -32 768–32 767
tiny integer 0–255
variable length n/a
character
Data dictionary
Length
4 bytes
4 bytes
2 bytes
1 byte
n bytes, data
dependent
355