Dialed Number Identification Service - Nortel Express Call Center User Manual

Glossary
Customer local area network
The LAN to which your corporate services and resources connect. Symposium
Express Call Center and the client both connect to the CLAN. Third-party
applications that interface with the server also connect to this LAN.
D
DBMS
Database Management System
default activity code
The activity code that is assigned to a call if an agent does not enter an activity
code manually, or when an agent presses the activity code button twice on his or
her phoneset.
desktop user
A configured user who can log on to Symposium Express Call Center from a
client PC.
DHCP
See dynamic host configuration protocol.

Dialed Number Identification Service

An optional service that allows Symposium Express Call Center to identify the
phone number dialed by the incoming caller. An agent can receive calls from
customers calling in on different DNISs and, if the DNIS appears on the
phoneset, can prepare a response according to the DNIS.
directory number
The number that identifies a phoneset on a switch. The directory number (DN)
can be a local extension (local DN), a public network telephone number, or an
automatic call distribution directory number (ACD-DN).
directory number call
A call that is presented to the DN key on an agent's phoneset.
display threshold
A threshold used in real-time displays to highlight a value below or above the
normal range.
608
Standard 2.0
Symposium Express Call Center