Overview Of Event Statistics - Nortel Express Call Center User Manual

Data dictionary

Overview of event statistics

Introduction
Event statistics are collected on a per-event basis rather than accumulated over a
period of time. Symposium Express Call Center records the following types of
event statistics:
agent logon and logoff statistics
!
IVR port logon and logoff statistics
!
Database views
Event statistics are accessible through database views. A database view is a
logical representation of the database, which is used to organize information in
the database for your use.
When statistics are cumulated
Event statistics are cumulated as the events occur and written to the database at
the end of each pegging interval (that is, every 15 minutes).
Storage duration
The following table indicates how long each type of event statistic is stored on
the server:
Statistic
IVR voice port login/logout
statistics
agent login/logout
466
Storage duration
7 days
7 days
Standard 2.0
Symposium Express Call Center