Skillset View - Nortel Express Call Center User Manual

March 2005

Skillset view

Introduction
The Skillset view lists all skillsets and their general properties.
Field descriptions
ActivityCode
Description:
varchar
Type:
Length:
CallAgePreference
Description:
Valid values:
18 (Oldest)
!
19 (First in Queue)
!
any other value (None)
!
smallint
Type:
Length:
CallRequestQueueSize
Description:
int
Type:
Length:
CallRequestQueueSizeThreshold
Description:
calls will be queued to this skillset.
int
Type:
Length:
Reports and Displays Guide
The default activity code for the skillset.
32
The call age preference for a skillset.
2
The maximum number of calls that can be queued to this skillset.
4
The number by which queued calls must decrease before more
4
Data dictionary
547