Questions About Custom Reports - Nortel Express Call Center User Manual

March 2005

Questions about custom reports

What is the maximum number of custom reports I can create?
Symposium Express Call Center does not limit the number of reports you can
create.
What join type do I use to join tables in Crystal Reports?
When you link views to generate a custom report, use the Left Outer [=(+), *=]
join type.
How do I cancel a lengthy Crystal Query without hanging up the
computer?
There is currently no way for a user to cancel a Crystal Query. The best solution
is to limit the size of the query. For example, you can
use the selection filter to select one day only
!
select Preview Sample, and select only the first 100 or 1000 records
!
ATTENTION
Reports and Displays Guide
Do not try to cancel a report query by pressing
Ctrl+Alt+Delete. Two problems may result:
If your application has a connection to the database and it
!
does not close the connection properly, the connection is
not cleaned up. The locks that the application put on the
tables are not released. The daily maintenance and
consolidation is not completed.
Crystal can hang in the server and use up to 100 percent of
!
the CPU's processing time trying to run the report. Reports
and real-time displays will not work and Symposium
Express Call Center can crash.
Frequently asked questions
111