Application By Activity Code - Nortel Express Call Center User Manual

Product release 4.2

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Table of Contents

Standard reports

Application By Activity Code

The Application By Activity Code report allows you to monitor each agent's

work and time distribution by the types of calls answered. While on a call,

agents can identify the call type by entering an activity code. These codes can

identify calls as sales, service, and support calls.

This report uses the ActivityCodeStat views.

Collection frequency

You can collect Application By Activity Code report information with the

following frequencies:

This report uses the following templates:

Standard 2.0

Symposium Express Call Center

Symposium express call center