Starting The Report Listener - Nortel Express Call Center User Manual

Working with reports

Starting the Report Listener

Introduction
The Report Listener is an application that runs on the client PC. If you schedule
a report, the Report Listener must be running on the PC at the time the report is
scheduled to run. If the Report Listener is not running, the report will not be
generated.
When you start the client PC, the Report Listener starts and runs minimized on
your taskbar. If you do not see the Report Listener on your taskbar, use the
following procedure to start it. (The Report Listener may not be on the taskbar if
you closed it, or if you stop it from running when the client starts.)
To start the Report Listener
1 From the Start menu, choose Windows Explorer.
Result: The Exploring window appears.
2 Browse to <client_path>\client\en\bin.
where <client_path> is the path in which the Symposium Express Call
Center client application is installed.
3 Double-click NicRLstn.
Result: The Report Printing Listener window opens.
This windows displays a list of scheduled reports that have been generated
on this PC. For each report, the window shows when the report was
generated and the status of the operation.
4 To minimize the window, click Minimize.
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Standard 2.0
Symposium Express Call Center