Where Reports Are Stored - Nortel Express Call Center User Manual

March 2005

Where reports are stored

Introduction
All reports are located on the client PC. Therefore, if you create a user-defined
report on one PC and then log on to the server on another PC, the report will not
be in the Reports window on the second PC. Similarly, if you import a user-
created report on one PC, and then log on to the server on another PC, the user-
created report will not be in the Reports window.
User-defined reports and user ID
When you save a user-defined report, your user ID is stored with it. Only the
creator has access to the report. If another user logs on to Symposium Express
Call Center on the PC on which the report is stored, he or she cannot see the
report in the Reports window.
Note: If multiple users log on to the same client PC, they must assign unique
names to any reports they created. For example, if one user creates a report
named "Daily Agent Report," the other users cannot create a report with the
same name.
User-defined reports and server
When you save a user-defined report, the name of the server is stored with it.
The report is available only when you log on to the server on which you created
it. If you have more than one server, and you create a report on one server, that
report will not appear in the Reports window when you log on to another server,
even if you log on using the same user ID.
Reports and Displays Guide
Working with reports
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