Overview Of Summarized Historical Statistics - Nortel Express Call Center User Manual

Data dictionary

Overview of summarized historical statistics

Introduction
Summarized historical statistics are accumulated over a period of time
(15-minute interval, daily, weekly, or monthly). For example, summarized
historical statistics can tell you the number of calls answered during a 15-minute
interval.
These statistics are used in standard and user-defined reports. You can also
include these statistics in your user-created reports.
Database views
Summarized historical statistics are accessible through database views. A
database view is a logical representation of the database, used to organize the
information in the database for your use.
Data collection option
When you configure Historical Statistics Collection, you can choose whether to
collect statistics in each of the following statistics groups:
activity code statistics
!
agent by application statistics
!
agent by skillset statistics
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agent performance statistics
!
application statistics
!
CDN statistics
!
DNIS statistics
!
IVR port statistics
!
IVR queue statistics
!
RAN and music route statistics
!
route statistics skillset statistics
!
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Standard 2.0
Symposium Express Call Center