Dnisstat Views - Nortel Express Call Center User Manual

March 2005

DNISStat views

Introduction
Dialed Number Identification Service (DNIS) statistics provide summarized
information on a per-DNIS basis. These statistics provide a means of monitoring
the call traffic and call handling for each DNIS.
Definition: DNIS
DNIS is an optional service that allows you to identify the dialed number for
calls coming in to the call center. Typically, DNIS numbers are used for 1-800
numbers. For example, a company may give customers different 1-800 numbers
for sales and customer service calls.
Requirements
Define DNISs on Symposium Express Call Center.
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Configure the server to collect DNIS statistics.
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Note: Statistics are collected for all DNISs; you cannot configure the
system to collect statistics for selected DNISs.
Database views
iDNISStat
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dDNISStat
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wDNISStat
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mDNISStat
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Reports and Displays Guide
Data dictionary
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