Logged In Agent Position Id - Nortel Express Call Center User Manual

March 2005

Logged In Agent Position ID

Description
The Agent Position ID report lists agents and provides, for each one, logon ID
and position ID, and (on the Meridian 1 switch) personal DN.
Note: Agent status information is written to the database every 15 minutes. This
report shows agent status as of the end of the last 15-minute interval.
View
Agent
!
eAgentLoginStat
!
Template
config32.rpt
!
Filters
agent logon ID
!
agent name
!
Field descriptions
Report field
Agent Name
Agent Login
Position ID
Personal DN
Reports and Displays Guide
View field/Formula
eAgentLogin.AgentSurName
eAgentLogin.AgentGivenName
eAgentLogin.AgentLogin
eAgentLogin.PositionID
Agent.PersonalDN
Standard reports
269