Ecallbycallstat Views - Nortel Express Call Center User Manual

Data dictionary

eCallbyCallStat views

Introduction
Call-by-call statistics provide detailed information on a per-call event basis.
These statistics enable you to trace a Symposium Express Call Center call from
beginning to end regardless of the number of treatments being applied to it. It
also provides a means of monitoring the performance of a specified agent,
application, or skillset.
Requirements
Configure the server to collect call-by-call statistics, and select the
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applications for which statistics will be collected.
Restrictions
The amount of data generated for call-by-call statistics is very large; therefore,
the time required to generate a report using call-by-call statistics is much greater
than the time required to generate a report using summarized statistics.
Database view
eCallByCallStatYYYYMMDD
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470
Standard 2.0
Symposium Express Call Center