Disabling A Skillset - Nortel BCM50 Administration Manual

48 Chapter 5 Setting up skillsets

Disabling a skillset

You must disable a skillset if you want to change the skillset properties or administer the lines.
If you disable a skillset, no new calls go to the skillset. Any calls that are in the skillset are
distributed until the calls are ended.
To disable a skillset
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL
Skillset:
RETRY QUIT
Status: Enabled
CHNG
Status: Disabled
CHNG
N0025637 02
≤
1 Press
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
OTHR
Enter the number of the skillset you want to disable and press OK.
5
OK
Press CHNG to change the status from enabled to disabled.
6
NEXT
7
The display shows that the skillset is disabled.
NEXT
Press ® to end the session.
8
·°‹.